Martin Peters is the International Head of Patient Experience at Novartis, with over 15 years of experience in commercial strategy and execution, customer experience and innovation, and change management. He began his career at Microsoft in the US, working across various innovation and strategy groups. Martin then joined McKinsey & Company in Switzerland, where he advanced to Associate Partner, consulting for companies in the life sciences and public health sectors. During the Ebola pandemic, Martin took a year-long sabbatical to work with the WHO in Sierra Leone, contributing to the country's recovery...read more